FAQs

Candle Care

  • Never leave a burning candle unattended
  • Trim your wick to 1/4" before candle is lit each time
  • Burn candle so wax pool reaches the jar edge each time to prevent wax tunneling
  • Burn candle no more than 4 hours at a time and do not burn candle with less than 1/2' of wax remaining
  • Keep candle away from fans, open windows, hot surfaces, children and pets

Burn Time

Each 6 oz candle has a burn time of 110-117 hours when used correctly.

Each 2 oz candle has a burn time of 52-57 hours when used correctly.

See Candle Care

Returns & Exchanges

What if an order is damaged in shipment?

  • If your order is damaged, please contact us at help@aocandle.com to make arrangements for a replacement or refund. We will require a photo to initiate the process.

Under what conditions may I return my order?

  • If your candles are unused and in the original packaging, you must notify us at help@aocandle.com with a reason for return to begin the return process. We accept returns within 14 days of delivery, not purchase date.

Hours of Operation

Our website is open 24/7 to purchase. You may also reach us by email at info@aocandle.com. Our business hours are Monday- Friday 8am-6pm CST. We honor family time after 6pm. Any inquiries after 6pm CST will be answered the following business day. All purchases will be shipped out next business day.